Qualitative Measures Create Quantitative Outcomes

In the last post the application of soft skills, or the qualitative outcomes, was defined as a means for achieving quantitative outcomes.  To further support the efficacy of this process and the outcome, in addition to listing soft skills to develop, define what the skill is for the individual.

Skills

• Determine Skills to Develop

In addition to listing the skills to develop, define what each means.  Examples follow.

• • Interpersonal or People Skills
    • The ability to work with different personalities appropriately including managing one’s own emotions and the emotions of others.
  • Leadership
    • The ability to inspire others to engage fully in moving toward defined objectives.
  • Motivation
    • An intrinsic desire to follow-through and achieve.
  • Effective Goal Setting
    • The ability to define specific, measurable goals that are focused forward, internally driven, and proactively planned.
  • Decision Making
    • The ability to consider the options and make a choice with an appropriate level of information gathering and time sensitivity.
  • Strategy Development
    •  The ability to explore possibilities with an awareness of external factors and cultural influences and then effectively plan processes.
  • Action Planning
    • Defining specific steps with timelines to effectively move towards a defined outcome.
  • Accountability
    • The ability to effectively manage one’s own actions for appropriate follow-through and to motivate others to do the same.
  • Public Speaking
    • The ability to present information effectively and be perceived as confident.
  • Negotiation
    • A willingness to fully understand interests and objectives of others, explore the win/win options, and engage with all involved in reaching an agreement.
  • Conflict Management
    • The openness to understand each person’s perspective, evaluate multiple options, and collaborate on a plan for moving forward.
  • Communication
    • The ability to respect the rights of others and self to express thoughts and to respectfully respond with clear language.

As noted, these are examples only – each person defines the skill in their own way with consideration for their situation and application of the skill.