Internal Coaching Program Best Practices

For the past 11 weeks this blog has focused on internal coaching programs.  Now, in this last post, is a list of best practices for coaching programs compiled from the research behind the series and addressed in the various posts.

Internal Coaching Program Best Practices:

• Assess the need and define the goals for a coaching program.
• Create buy-in from the top down.
• Plan and organize for a solid foundation, effective implementation, and a sustainable program.
• Define the policies and processes.
• Communicate goals, process, and outcomes to maintain engagement.
• Prepare for challenges and address them effectively.
• Schedule evaluations of the program and outcomes, and anticipate making adjustments.
• Recruit volunteer internal coaches for entry level through middle management.
• Provide external training for internal coaches.
• Source trained external coaches for the higher levels of management.
• Use the Staircase to Success Model and start with effective training, developing the coaching competencies, and the Code of Ethics.
• Use a defined coaching process.
• Provide appropriate tools and resources for program administrators, coaches, and the coachees.
• Be excited about the opportunities and outcomes.

Coaching is a powerful tool and supports both individual and organizational success.  When a positive, forward focus is maintained and supported the outcomes are amazing.  Enjoy!