Intentionally Listening

10by guest blogger Mikayla Phan

Most people get by with listening with just their ears.  What does this mean?  This means that the words being spoken by the one person are entering into the ears of another person as sounds.  Our brains translate those sounds into words and we cognitively categorize those words into information.  This probably provides an explanation as to why unnecessary arguments turn into bitter fights, why people’s feelings are unintentionally hurt from a variety of misunderstandings, or why deals are broken and marriages end.  For if humans were simple creatures, made of just data and information to be stored into other people’s databases, then this “all ears” type of listening could work just fine!  Because we are complex creatures with lots of grey areas in all aspects of our beings, it is impossible to actually listen properly without using our full awareness and all five senses.

So what does it look like when we listen with all our senses — when we intentionally listen?  Since our last class in the coaching certification program, I have been practicing this with my teenage son who has ADHD.  At home we set aside a time each evening to go over his tasks for school and discuss the other systems that help with his ADHD.  I was excited to put some of my new listening skills from class to practice this week.  One of the things I did when intentionally listening is that I was consciously slowing down my brain when my son was talking, giving him time to speak, even when I had the urge to interject or make a comment.  I was surprised (and a little embarrassed) at how much more I seemed to have taken in from just letting him speak without interruption.

Intentional listening seems so elementary and easy.  It is harder than it seems and the difference is scary, amazing, and exciting.

Cathy Liska

For content specific to coach training and coaching, guest blog posts are welcome.

Most blog posts here are written or curated by Cathy Liska, Guide from the Side®, CDP, MCC.

Cathy is CEO/Founder of the Center for Coaching Certification, CCC. As Guide from the Side®, she is a sought-after trainer and coach with over 30 years of experience in business management and ownership. Cathy built her diverse team at CCC that includes trainers, customer service, and coaches. She was Co-Leader for ICF’s Ethics Community of Practice, on the Leadership Team for the review and updating of the Code of Ethics in 2024, and active in the Ethics Water Cooler. To ensure she stays current in related areas of expertise, Cathy has earned the following: ICF’s Master Certified Coach (MCC), Certified Coach Trainer, Certified Consumer Credit Counselor, Certificate of Excellence in Nonprofit Leadership and Management, Grief Support Group Facilitator, Certified in the Drucker Self-Assessment Tool, Certified Apartment Manager, Certified Civil and Family Mediator, and Certified in DISC.

Cathy’s clients range from attorneys to corporate executives, government to nonprofit, entrepreneurs to children, under or unemployed to newly retired. She specializes in communication, management, conflict, and leadership. Her personal mission statement is “People.” Cathy is known for her passion to serve others so they achieve the results they want.

Podcast: https://www.coachcert.com/podcast.html

Publications: Coaching Perspectives (a series of books with chapters by coach training graduates) https://www.coachcert.com/resources/recommended-reading/coaching-perspectives-series-by-the-center-for-coaching-certification-and-more.html

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