A Progression of Services

A Progression of Services

Many coaches offer multiple services.  Most common are training, consulting, or mentoring, and creating plus providing written or verbal content.  Often these different services are provided to different clients.  At other times multiple services are provided to the same client.  In those circumstances, it is essential that the delivery of services be planned, clearly defined, and in a progressive order that best serves the client. A Progression of Services

As a specific example, consider this scenario: a coach starts with coaching.  The coaching is followed by training.  In this scenario, the coach may create the perception that what the client explored, discovered, and/or decided was wrong and the training is corrective.

If a coach starts with coaching and then moves to mentoring or consulting, the misperception may be that the client was unable to come up with the right answer, so the coach is providing it.

Creating plus providing written or verbal content is a part of a coach promoting services and getting found.  The challenge may be a client who thinks that content addresses what they focused on during coaching.  It will be essential that the coach is clear in terms of this being an ongoing part of their business, unrelated to a specific client, and that client information is kept confidential.

The progression that makes sense is to start with training, move then to consulting or mentoring, then to coaching. Consider the journey for becoming a coach: it begins with training, and then moves to mentor coaching.  Content creation and delivery happens throughout while protecting all client information.

 

Cathy Liska

For content specific to coach training and coaching, guest blog posts are welcome.

Most blog posts here are written or curated by Cathy Liska, Guide from the Side®, CDP, MCC.

Cathy is CEO/Founder of the Center for Coaching Certification, CCC. As Guide from the Side®, she is a sought-after trainer and coach with over 30 years of experience in business management and ownership. Cathy built her diverse team at CCC that includes trainers, customer service, and coaches. She was Co-Leader for ICF’s Ethics Community of Practice, on the Leadership Team for the review and updating of the Code of Ethics in 2024, and active in the Ethics Water Cooler. To ensure she stays current in related areas of expertise, Cathy has earned the following: ICF’s Master Certified Coach (MCC), Certified Coach Trainer, Certified Consumer Credit Counselor, Certificate of Excellence in Nonprofit Leadership and Management, Grief Support Group Facilitator, Certified in the Drucker Self-Assessment Tool, Certified Apartment Manager, Certified Civil and Family Mediator, and Certified in DISC.

Cathy’s clients range from attorneys to corporate executives, government to nonprofit, entrepreneurs to children, under or unemployed to newly retired. She specializes in communication, management, conflict, and leadership. Her personal mission statement is “People.” Cathy is known for her passion to serve others so they achieve the results they want.

Podcast: https://www.coachcert.com/podcast.html

Publications: Coaching Perspectives (a series of books with chapters by coach training graduates) https://www.coachcert.com/resources/recommended-reading/coaching-perspectives-series-by-the-center-for-coaching-certification-and-more.html

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