What happens when you don’t listen?

What happens when you don’t listen?

By Sarah E. Roberts, PCC www.claritymatterscoach.com

In the comedy The Marvelous Mrs. Maisel, Abe Weissman doesn’t listen.  In one early scene his wife, Rose, is standing in front of him talking about her plans while he’s reading.   He tells her he’s listening, but when she disappears, he is both surprised and panicked. What happens when you don’t listen?

What happened when Abe didn’t listen?  Rose packed up and moved to Paris.

When was the last time you listened actively?  How much of what your spouse, partner, co-worker, boss said do you really remember?   I get it.  Listening actively in a noisy world buzzing with distractions is challenging.

When I don’t listen actively to the person talking, we both lose. They lose out on not being fully heard, seen, understood. I lose out on the opportunity to be fully present with that person in that moment. I lose out on that deeper connection.

ICF Core Competency 6 is Listens Actively. At the start of each coaching session, we ask the client if they are in a space free from distractions with door closed and phone and computer off. Great. So, what happens when we are distracted?  How does that impact our ability to listen for what is said and what isn’t said? What opportunities do we miss when we fail to listen actively for change in tone and volume? What opportunities for metaphors are we missing? How does this impact our ability to rephrase and reflect?

As you consider your answers to the above questions, reflect on your current practice.  What do you do now to prepare yourself? How do you eliminate mental distractions? What actions do you take to remove physical distractions?  How do you increase your focus so that you listen actively?

Share your comments!

Cathy Liska

For content specific to coach training and coaching, guest blog posts are welcome.

Most blog posts here are written or curated by Cathy Liska, Guide from the Side®, CDP, MCC.

Cathy is CEO/Founder of the Center for Coaching Certification, CCC. As Guide from the Side®, she is a sought-after trainer and coach with over 30 years of experience in business management and ownership. Cathy built her diverse team at CCC that includes trainers, customer service, and coaches. She was Co-Leader for ICF’s Ethics Community of Practice, on the Leadership Team for the review and updating of the Code of Ethics in 2024, and active in the Ethics Water Cooler. To ensure she stays current in related areas of expertise, Cathy has earned the following: ICF’s Master Certified Coach (MCC), Certified Coach Trainer, Certified Consumer Credit Counselor, Certificate of Excellence in Nonprofit Leadership and Management, Grief Support Group Facilitator, Certified in the Drucker Self-Assessment Tool, Certified Apartment Manager, Certified Civil and Family Mediator, and Certified in DISC.

Cathy’s clients range from attorneys to corporate executives, government to nonprofit, entrepreneurs to children, under or unemployed to newly retired. She specializes in communication, management, conflict, and leadership. Her personal mission statement is “People.” Cathy is known for her passion to serve others so they achieve the results they want.

Podcast: https://www.coachcert.com/podcast.html

Publications: Coaching Perspectives (a series of books with chapters by coach training graduates) https://www.coachcert.com/resources/recommended-reading/coaching-perspectives-series-by-the-center-for-coaching-certification-and-more.html

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