{"id":396,"date":"2011-05-06T07:03:53","date_gmt":"2011-05-06T07:03:53","guid":{"rendered":"http:\/\/www.centerforcoachingcertification.com\/testblog\/?p=396"},"modified":"2013-08-24T23:07:46","modified_gmt":"2013-08-24T23:07:46","slug":"how-coaches-phrase-questions-%e2%80%93-3-of-3","status":"publish","type":"post","link":"https:\/\/www.coachcert.com\/coachingblog\/how-coaches-phrase-questions-%e2%80%93-3-of-3\/","title":{"rendered":"How Coaches Phrase Questions \u2013 3 of 3"},"content":{"rendered":"<p>Imagine a coach and a client discussing a customer complaint.<br \/>\n<!--more--><br \/>\n* The question \u201cDo you think you should provide a written response?\u201d gives an answer in the question and shuts down the open thinking. This question limits the thinking and the outcome possibilities.<br \/>\n* The question \u201cWhat are your possible courses of action?\u201d empowers the coaching client to consider multiple options. A client might think about responding to the customer by calling or emailing, explore possibilities for a face-to-face conversation, and consider options for offering a discount or incentive.<\/p>\n<p>Because most people want to be helpful, offering ideas and suggestions is natural. Doing it in the format of a question is learned because it is less forceful or directive. So in the interest of positive communication, a style of questioning that works well as a friend or mentor is completely different when in the role of a coach.<\/p>\n<p>The International Coaches Federation, ICF, publishes core competencies for coaches. One of the core competencies is Powerful Questioning. A well-trained coach focuses on formulating questions that gently push the client to find their own answer. Tips for asking questions include:<\/p>\n<p>* Keep it Short and Simple (KISS)<br \/>\n* Focus forward<br \/>\n* Keep questions open-ended<br \/>\n* Seek to clarify rather than interpret<br \/>\n* Probe for possibilities<\/p>\n<p>Powerful questioning empowers coaching clients.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Imagine a coach and a client discussing a customer complaint.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8,40],"tags":[],"class_list":["post-396","post","type-post","status-publish","format-standard","hentry","category-business","category-tools-and-techniques","latest_post"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/posts\/396","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/comments?post=396"}],"version-history":[{"count":11,"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/posts\/396\/revisions"}],"predecessor-version":[{"id":4422,"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/posts\/396\/revisions\/4422"}],"wp:attachment":[{"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/media?parent=396"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/categories?post=396"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/tags?post=396"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}