Imagine a coach and a client discussing a customer complaint.
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\n* The question \u201cDo you think you should provide a written response?\u201d gives an answer in the question and shuts down the open thinking. This question limits the thinking and the outcome possibilities.
\n* The question \u201cWhat are your possible courses of action?\u201d empowers the coaching client to consider multiple options. A client might think about responding to the customer by calling or emailing, explore possibilities for a face-to-face conversation, and consider options for offering a discount or incentive.<\/p>\n
Because most people want to be helpful, offering ideas and suggestions is natural. Doing it in the format of a question is learned because it is less forceful or directive. So in the interest of positive communication, a style of questioning that works well as a friend or mentor is completely different when in the role of a coach.<\/p>\n
The International Coaches Federation, ICF, publishes core competencies for coaches. One of the core competencies is Powerful Questioning. A well-trained coach focuses on formulating questions that gently push the client to find their own answer. Tips for asking questions include:<\/p>\n
* Keep it Short and Simple (KISS)
\n* Focus forward
\n* Keep questions open-ended
\n* Seek to clarify rather than interpret
\n* Probe for possibilities<\/p>\n
Powerful questioning empowers coaching clients.<\/p>\n","protected":false},"excerpt":{"rendered":"
Imagine a coach and a client discussing a customer complaint.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[8,40],"tags":[],"class_list":["post-396","post","type-post","status-publish","format-standard","hentry","category-business","category-tools-and-techniques","latest_post"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\n\t\t\n