{"id":3364,"date":"2012-04-25T06:03:52","date_gmt":"2012-04-25T06:03:52","guid":{"rendered":"http:\/\/centerforcoachingcertification.com\/coachingblog\/?p=3364"},"modified":"2022-09-13T19:22:24","modified_gmt":"2022-09-13T19:22:24","slug":"coaching-a-workplace-skill","status":"publish","type":"post","link":"https:\/\/www.coachcert.com\/coachingblog\/coaching-a-workplace-skill\/","title":{"rendered":"Coaching: A Workplace Skill"},"content":{"rendered":"<p>How do <a href=\"https:\/\/www.coachcert.com\/resources\/faqs\/is-coaching-right-for-me-take-the-quiz.html\" target=\"_blank\" rel=\"noopener\">coaching<\/a> skills make your job easier?\u00a0 Consider these examples.<\/p>\n<p>Dealing with Change &#8211; the office is going through a change in personnel that results in the re-assigning of job duties and re-arranging the work space.<\/p>\n<ul>\n<li>Without coaching skills: each person involved focuses on telling their ideas and advocating for them self regarding the work assignments and work space.<\/li>\n<li>With coaching skills, each person considers what is significant to their colleagues in determining work assignments and work space based on differing personalities. In a team meeting, through questioning and providing perspective, the group explores options.\u00a0 Ultimately a consensus is reached and each person buys in to the outcome.<\/li>\n<li>Specifically, the <a href=\"https:\/\/www.coachcert.com\/training.html\" target=\"_blank\" rel=\"noopener\">coaching<\/a> skills of understanding different personalities, asking questions, and providing perspective supported a productive outcome.<\/li>\n<\/ul>\n<p>Dealing with a Customer \u2013 angry about a purchase, a customer is vocal and disruptive.<\/p>\n<ul>\n<li>Without coaching skills: the employee explains the policy regarding the warranty and returns.<\/li>\n<li>With coaching skills: the employee asks the customer about their experience and what they want; if the customer wants something that is unreasonable, the employee asks for other possibilities.\u00a0 If the customer is stuck on an unreasonable option, the employee says, \u201cGiven that I am unable to do this, what I do want to do is give examples of solutions and let you choose what works for you now.\u201d\u00a0 After providing three different ideas, the customer chooses an option that works for them and appreciates the outcome.<\/li>\n<li>Specifically, the <a href=\"https:\/\/www.coachcert.com\/coaching.html\" target=\"_blank\" rel=\"noopener\">coaching<\/a> skills of listening, exploring possibilities, and strategizing result in calming the customer and ultimately keeping them as a customer in the future.<\/li>\n<\/ul>\n<p>Coaches: How do your coaching skills apply in other areas?<\/p>\n","protected":false},"excerpt":{"rendered":"<p>How do coaching skills make your job easier?\u00a0 Consider these examples. Dealing with Change &#8211; the office is going through a change in personnel that &hellip; <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[16],"tags":[59,91,48,45,50,81,88,51,103,79],"class_list":["post-3364","post","type-post","status-publish","format-standard","hentry","category-coaching-stories","tag-business-2","tag-business-coach","tag-coach","tag-coaches","tag-coaching","tag-coaching-success","tag-effective-coaching","tag-excellence","tag-opportunities","tag-skills","latest_post"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.9 - aioseo.com -->\n\t<meta name=\"description\" content=\"the coaching skills of understanding different personalities, asking questions, and 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