What isn\u2019t said may be equally or even more important than what is said. Communication is 55% visual, 38% audio, and only 7% the words. This means that expression, gestures, tone, volume, and pace have a much greater impact on meaning than the words alone.
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Coaches listen for the meaning behind words, and coaches listen for what is not said. To verify understanding, coaches use a technique called reflective listening. Reflective listening means reflecting the emotions behind the words. For example, when a client explains a situation and the coach senses excitement, the coach might ask, \u201cIt seems you are excited about this \u2013 is that correct?\u201d This both demonstrates the deeper listening, and validates the client. It provides the opportunity for the client to experience the understanding, or to correct a misunderstanding if it occurs.<\/p>\n
Because each of us wants to be heard and understood, a coach that listens with intention shows us their focus. A coach that rephrases demonstrates they heard, and a coach that reflects expresses understanding.<\/p>\n
When reflecting, and in rephrasing too, a coach has an opportunity to model positive language and proactive processing for clients. This empowers the client to create focus and forward-thinking, thus expanding the possibilities and enhancing results.
\nWhat is your experience with reflective listening?<\/p>\n","protected":false},"excerpt":{"rendered":"
What isn\u2019t said may be equally or even more important than what is said. Communication is 55% visual, 38% audio, and only 7% the words. … <\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[8,40],"tags":[],"class_list":["post-1422","post","type-post","status-publish","format-standard","hentry","category-business","category-tools-and-techniques","latest_post"],"aioseo_notices":[],"aioseo_head":"\n\t\t\n\t\n\t\n\t\n\t\n\t\n\t\n\n\t\t\n