{"id":10303,"date":"2023-02-23T11:02:48","date_gmt":"2023-02-23T11:02:48","guid":{"rendered":"https:\/\/www.coachcert.com\/coachingblog\/?p=10303"},"modified":"2022-11-08T17:43:56","modified_gmt":"2022-11-08T17:43:56","slug":"coaching-skills-in-really-tough-workplace-conversations","status":"publish","type":"post","link":"https:\/\/www.coachcert.com\/coachingblog\/coaching-skills-in-really-tough-workplace-conversations\/","title":{"rendered":"Coaching Skills in Really Tough Workplace Conversations"},"content":{"rendered":"<p style=\"font-weight: 400;\">Previously we explored the use of <a href=\"https:\/\/www.coachcert.com\/training.html\">coaching skills<\/a> in conversations at work and in tough conversations at work.\u00a0 Occasionally there is still a challenge, and we transition into really tough conversations \u2013 as in it must be fixed or employment ends. <figure id=\"attachment_11276\" aria-describedby=\"caption-attachment-11276\" style=\"width: 300px\" class=\"wp-caption alignright\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.coachcert.com\/coachingblog\/wp-content\/uploads\/2023\/02\/23-Feb-Coaching-Skills-in-Really-Tough-Workplace-Conversations-900x500-1-300x167.jpg\" alt=\"Two dark colored men nicely dressed sitting at table with a laptop, a notebook, calculator and papers.\" width=\"300\" height=\"167\" class=\"size-medium wp-image-11276\" srcset=\"https:\/\/www.coachcert.com\/coachingblog\/wp-content\/uploads\/2023\/02\/23-Feb-Coaching-Skills-in-Really-Tough-Workplace-Conversations-900x500-1-300x167.jpg 300w, https:\/\/www.coachcert.com\/coachingblog\/wp-content\/uploads\/2023\/02\/23-Feb-Coaching-Skills-in-Really-Tough-Workplace-Conversations-900x500-1-768x427.jpg 768w, https:\/\/www.coachcert.com\/coachingblog\/wp-content\/uploads\/2023\/02\/23-Feb-Coaching-Skills-in-Really-Tough-Workplace-Conversations-900x500-1-108x60.jpg 108w, https:\/\/www.coachcert.com\/coachingblog\/wp-content\/uploads\/2023\/02\/23-Feb-Coaching-Skills-in-Really-Tough-Workplace-Conversations-900x500-1.jpg 900w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-11276\" class=\"wp-caption-text\">Coaching Skills in Really Tough Workplace Conversations<\/figcaption><\/figure><\/p>\n<p style=\"font-weight: 400;\">When a manager or supervisor is working with an employee who still is failing to meet expectations, the coaching approach can make being tough respectful:<\/p>\n<ul>\n<li>What is your awareness of the impact you have on the team?<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\"><em>Add to this as appropriate.\u00a0 For example: \u201cThe input I am getting and observing myself is that \u2026 (insert comments here).\u00a0 How to you want to address that?\u201d <\/em><\/p>\n<ul>\n<li>Given the requirements and expectations for your job and that you are not currently meeting them, how do you want to bridge the gap?<\/li>\n<li>Given that addressing <em>\u2026 (insert comments here)<\/em> is an expectation for success here, what is your understanding of the implications if you do not address it?\n<ul>\n<li>What happens if you do address it?<\/li>\n<li>What is your choice?<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">If it comes to the point of potentially terminating someone, because the manager or supervisor used the previous series of questions, they can appropriately say:<\/p>\n<ul>\n<li>It is my goal to help you move forward in the direction you choose. Do you prefer to find a different job, or do you want to bridge the performance gap and be successful in this position?<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">If the employee does want to bridge the performance gap, consider these coaching questions:<\/p>\n<ul>\n<li>What is your strategy for bridging the gap?<\/li>\n<li>What happens if you don\u2019t do something different?<\/li>\n<li>What are the possibilities if you do something different?<\/li>\n<li>What resources will you use?<\/li>\n<li>What are your action steps?<\/li>\n<li>When will you take them?<\/li>\n<li>Describe your ideal outcome.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">The key to the coaching approach is asking instead of telling.\u00a0 The benefit of this is it puts the responsibility for meeting expectations on the employee.\u00a0 This is one reason <a href=\"https:\/\/www.coach-123.com\/coaching-services\" target=\"_blank\" rel=\"noopener\">coaching<\/a> skills is an essential competency for leaders.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Previously we explored the use of coaching skills in conversations at work and in tough conversations at work.\u00a0 Occasionally there is still a challenge, and &hellip; <\/p>\n","protected":false},"author":1,"featured_media":11276,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[470,471,16,40],"tags":[50,2111,1749,1753,79,241,1750,1751],"class_list":["post-10303","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-coaching-resources","category-coaching-skills","category-coaching-stories","category-tools-and-techniques","tag-coaching","tag-coaching-skills-in-really-tough-workplace-conversations","tag-conversations","tag-performance","tag-skills","tag-successful","tag-tough","tag-workplace","latest_post"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 4.9.8 - aioseo.com -->\n\t<meta name=\"description\" content=\"Previously we explored the use of coaching skills in conversations at work and in tough conversations at work. 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