{"id":10280,"date":"2023-01-19T11:02:07","date_gmt":"2023-01-19T11:02:07","guid":{"rendered":"https:\/\/www.coachcert.com\/coachingblog\/?p=10280"},"modified":"2022-09-05T19:22:46","modified_gmt":"2022-09-05T19:22:46","slug":"3-challenging-ethical-situations-with-technologies","status":"publish","type":"post","link":"https:\/\/www.coachcert.com\/coachingblog\/3-challenging-ethical-situations-with-technologies\/","title":{"rendered":"3 Challenging Ethical Situations with Technologies"},"content":{"rendered":"<p style=\"font-weight: 400;\">The choices coaches make for technologies to use in running their business, managing clients, note-taking, and collaboration must be informed by the <a href=\"https:\/\/coachingfederation.org\/ethics\/code-of-ethics\" target=\"_blank\" rel=\"noopener\">Code of Ethics<\/a> as explored in the previous blog.\u00a0 Now consider these case studies: <img loading=\"lazy\" decoding=\"async\" class=\" wp-image-10281 alignright\" src=\"https:\/\/www.coachcert.com\/coachingblog\/wp-content\/uploads\/2022\/09\/19-Jan-3-Challenging-Ethical-Situations-with-Technologies-scaled.jpg\" alt=\"3 Challenging Ethical Situations with Technologies\" width=\"366\" height=\"244\" srcset=\"https:\/\/www.coachcert.com\/coachingblog\/wp-content\/uploads\/2022\/09\/19-Jan-3-Challenging-Ethical-Situations-with-Technologies-scaled.jpg 2560w, https:\/\/www.coachcert.com\/coachingblog\/wp-content\/uploads\/2022\/09\/19-Jan-3-Challenging-Ethical-Situations-with-Technologies-300x200.jpg 300w, https:\/\/www.coachcert.com\/coachingblog\/wp-content\/uploads\/2022\/09\/19-Jan-3-Challenging-Ethical-Situations-with-Technologies-1024x683.jpg 1024w, https:\/\/www.coachcert.com\/coachingblog\/wp-content\/uploads\/2022\/09\/19-Jan-3-Challenging-Ethical-Situations-with-Technologies-768x512.jpg 768w, https:\/\/www.coachcert.com\/coachingblog\/wp-content\/uploads\/2022\/09\/19-Jan-3-Challenging-Ethical-Situations-with-Technologies-1536x1024.jpg 1536w, https:\/\/www.coachcert.com\/coachingblog\/wp-content\/uploads\/2022\/09\/19-Jan-3-Challenging-Ethical-Situations-with-Technologies-2048x1365.jpg 2048w, https:\/\/www.coachcert.com\/coachingblog\/wp-content\/uploads\/2022\/09\/19-Jan-3-Challenging-Ethical-Situations-with-Technologies-90x60.jpg 90w, https:\/\/www.coachcert.com\/coachingblog\/wp-content\/uploads\/2022\/09\/19-Jan-3-Challenging-Ethical-Situations-with-Technologies-480x320.jpg 480w, https:\/\/www.coachcert.com\/coachingblog\/wp-content\/uploads\/2022\/09\/19-Jan-3-Challenging-Ethical-Situations-with-Technologies-420x280.jpg 420w, https:\/\/www.coachcert.com\/coachingblog\/wp-content\/uploads\/2022\/09\/19-Jan-3-Challenging-Ethical-Situations-with-Technologies-520x345.jpg 520w\" sizes=\"auto, (max-width: 366px) 100vw, 366px\" \/><\/p>\n<ol>\n<li>A coach took notes and emailed them to the client at work. A manager asked what was discussed with the client during coaching. The coach said it was confidential.\u00a0 The manager went to the IT department and got the notes off the client\u2019s company email on the computer.<\/li>\n<\/ol>\n<ul>\n<li>Where can notes be kept? Because notes cannot be accessible by others, the options are a personal device or on pen and paper that the coach takes home with them.<\/li>\n<li>When can client information be shared? When the client gives permission.\u00a0 The exceptions to this are a threat of harm or an unreported crime.<\/li>\n<li>What information can be shared with who? This is based on what is agreed to in advance or what the client says can be shared.<\/li>\n<\/ul>\n<ol start=\"2\">\n<li>A coach used an online platform for coaching sessions. The client had a firewall at work and was unable to use it.\u00a0 The coach offered to meet on Skype.\u00a0 The coach kept their phone with Siri nearby.<\/li>\n<\/ol>\n<ul>\n<li>What do you want to consider when choosing technologies to use?For example, Skype requires you give them permission to access everything, having Siri or Alexa means there is a listening ear in the room.\u00a0 G<a href=\"https:\/\/www.goto.com\/meeting\" target=\"_blank\" rel=\"noopener\">oTo<\/a> allows people to call in without anyone know they are present.\u00a0 While all online technologies have risk, some clearly state the parameters around confidentiality.<\/li>\n<li>Which technologies do you think are secure?This can be challenging to determine!\u00a0 While nothing is perfect some do seem safer than others.\u00a0 Companies invest heavily in this so it may help to note their choices and the reasons for their choices.<\/li>\n<li>Which technologies do you think pose risks?Top of the list here are technologies controlled by someone else and technologies that require you to give them access.<\/li>\n<\/ul>\n<ol start=\"3\">\n<li>A coach uses <a href=\"https:\/\/zoom.us\/\" target=\"_blank\" rel=\"noopener\">Zoom<\/a> to meet with their clients. They chose to keep their cameras on.\u00a0 The client noticed the coach\u2019s reaction to what they said and apologized to the coach for the statement.<\/li>\n<\/ol>\n<ul>\n<li>What are the pros of using cameras?Many coaches and clients like the idea of connection and seeing each other.<\/li>\n<li>What are the cons?Sometimes the visual gets in the way because the client is paying attention to the coach\u2019s response or because the coach understands based on what they see instead of what the client is saying.<\/li>\n<li>How will you decide?Consider experimenting with both \u2013 often both coaches and clients find they value the alternative.\u00a0 There may be times you are on camera and there may be times you are off camera.\u00a0 It may be you choose to say hi on camera, go off camera for the session, then go on camera at the end to schedule your next session and say goodbye.<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">Technologies offer many options and opportunities for meeting with clients all over the world.\u00a0 The key, as we all learn during <a href=\"https:\/\/www.coachcert.com\/training\/certified-professional-coach\/program-overview.html\" target=\"_blank\" rel=\"noopener\">coaching certification<\/a>, is that we comply with our Code of Ethics and protect client confidentiality.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The choices coaches make for technologies to use in running their business, managing clients, note-taking, and collaboration must be informed by the Code of Ethics &hellip; <\/p>\n","protected":false},"author":1,"featured_media":10281,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[470,471,16,40],"tags":[2091,48,50,49,214,142,2092,205,2093,2094,1280,1262],"class_list":["post-10280","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-coaching-resources","category-coaching-skills","category-coaching-stories","category-tools-and-techniques","tag-3-challenging-ethical-situations-with-technologies","tag-coach","tag-coaching","tag-code-of-ethics","tag-ethical","tag-ethics","tag-goto","tag-icf","tag-siri","tag-skype","tag-technology","tag-zoom","latest_post"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/posts\/10280","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/comments?post=10280"}],"version-history":[{"count":1,"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/posts\/10280\/revisions"}],"predecessor-version":[{"id":10282,"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/posts\/10280\/revisions\/10282"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/media\/10281"}],"wp:attachment":[{"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/media?parent=10280"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/categories?post=10280"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.coachcert.com\/coachingblog\/wp-json\/wp\/v2\/tags?post=10280"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}